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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	189
Neutral (3)	0	0	14
Negative (1 or 2)	0	0	66
Total Reviews	0	0	269
Avg Rating	Not Rated	Not Rated	3.76

Address:	16027 Ventura Blvd Encino, CA - US
Website:	http://www.iunitek.com
Business Hours:	M-F 9am-6pm, Sat 9am-5pm
Sales Phone:	1-877-7UNITEK
Service Phone:	818-449-2022
Sales Email:	sales@iunitek.com
Cust Service Email:	tech@iunitek.com

iUnitek

http://www.iunitek.com

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Date Reviewed: 12/31/2008
firstsingle from GA Member Since: 12/31/2008 View Member's: Reviews	iUnitek. Thanks for getting Apple Shake 4.1 out to me quickly. You have the best price online for many of the products I need. Your customer service and support are very impressive. I will shop with you again.	Overall Rating

Date Reviewed: 11/04/2008
collegerx from CO Member Since: 11/04/2008 View Member's: Reviews	Our printer arrived with broken pieces and constantly had paper jams. I called iUnitek and I was routed to my rep who told me to take a picture of the broken piece and email it. I emailed the pictures and heard nothing. I emailed again for an update and was told that they didn't receive my email with the pictures, probably due to the size of the attachment. I emailed each picture separately as well as followed up with 2 additional emails and still have heard nothing. Now that it has been over a month, we cannot return the printer. I paid a local repairman $75 to figure out why the printer was jamming. He determined that the small piece that had broken was part of the delivery assembly, a $150 part. I can't seem to get anyone to respond to me in any way. I would never recommend this company to anyone!	Overall Rating

Date Reviewed: 10/30/2008
terimerrick from MD Member Since: 12/04/2006 View Member's: Reviews	I ordered a computer on 9/12/08 and put a rush on it because my computer at work had locked up and i needed a new one asap. When i hadn't received the computer by 9/22/08 i canceled the order and bought a computer somewhere else. I got an email on 9/23/08 saying my order shipped after I canceled it so i refused the order. Today is 10/30/08 and I still have not received my credit for $504.56. I have left 3 voice mail messages and sent 4-5 emails and no one is responding to any of them. Very poor way of doing business. I will never order anything from iunitek again, and would greatly appreciate my credit.	Overall Rating

Date Reviewed: 10/29/2008
idrawu2 from unknown Member Since: 12/06/2005 View Member's: Reviews	Overall experience good, however, the bait and switch thing for "Free Shipping" on a 24lb computer is bad, when you add memory which weighs next to nothing and have to pay $12.56 for the cheapest shipping. Pure male cow poop.	Overall Rating

Date Reviewed: 10/28/2008
ControlAC from unknown Member Since: 06/12/2008 View Member's: Reviews	(Edited November 07th by ControlAC) BE AWARE This vendor is ridiculous, I found a product and the status showed "in stock" on their website, I placed order on 10/8 and found out it didn't get shipped out till the following week, I called to check status and was being told a different ETA. Waited 1 more week and it still didn't get shipped out. I called again and I was told yet a different ETA. Then the same story repeated one more time and I decided to cancel the order on 10/28. Please note, the status of this product on their website ALWAYS shows "in stock" during these 3 weeks when I waited desperately for it. Totally a dishonest vendor, wasted my time, also lack of communication with customers (17 minutes wait time to find out the status after I gave the order number??) -- I will not buy from this vendor ever again.	Overall Rating

Date Reviewed: 10/18/2008
scylentbob from CA Member Since: 10/18/2008 View Member's: Reviews	I do a lot of research before I do business online somewhere new. When it came to my new PC case, I picked iUnitek.com. My first time experience with iUnitek overall: 4.5 of 5. Maybe because I scoured their website and others' reviews of the business, or because I like that I live mere miles from their main offices and they have walk-in shops around my area, but I received prompt service, though I will add tracking that good service was a bit shoddy. I ordered a massive solid brushed aluminum PC case with two clear acrylic hinged side panels on a Saturday night(10/04), expecting to receive the package between 10/8-13. Total charge was the cheapest I found by $30 minimum(vs Fry's, Newegg, etc.). It arrived 10/8(3 business days); the correct case in pristine condition. My only negatives, navigating the site is slow, product search is user-unfriendly, order tracking is nil, and you can offer 1-day regular shipping in Southern California, the transaction cleared the day you shipped.	Overall Rating

Date Reviewed: 10/15/2008
mfs2000 from unknown Member Since: 10/06/2008 View Member's: Reviews	This site is what a website should be: complete, easy to navigate, and easy to use. Thanks! Well now - it turns out the product is no longer available. Three phone calls back to the company have not produced any follow-up for an alternative. Not a good way to stay in business.	Overall Rating

Date Reviewed: 10/14/2008
jack645 from unknown Member Since: 02/15/2006 View Member's: Reviews	I have made several purchases through price grebber and have been completly with all of them.	Overall Rating

Date Reviewed: 09/17/2008
chester215 from CT Member Since: 09/17/2008 View Member's: Reviews	They sent me a used fax machine when I paid for a new one. It still had a paper jam and several preprogrammed #s'. I had to clear the shreds of paper out of it before it would work. No response from customer service. Buyer Beware!	Overall Rating

Date Reviewed: 09/11/2008
karensch from NY Member Since: 10/17/2005 View Member's: Reviews	So far a easy site to navigate and process our selection - definitely a positive experience for online ordering!	Overall Rating

Date Reviewed: 08/24/2008
ccarlson2 from unknown Member Since: 08/15/2008 View Member's: Reviews	It would have been helpful to have had my shipping information filled in automatically once I notified that it was the same as my billing address. As it is, it's just a little confusing.	Overall Rating

Date Reviewed: 08/22/2008
kenhod72 from IL Member Since: 08/22/2008 View Member's: Reviews	Order a computer for this company by credit card. Recieved email asking for verification of credit card and a request for bank wire. Info sent about credit card (which was given when computer was order). Called multiple times -- finally told could not seen computer by credit cards--only by bank wire. Is this a real business or a scam? Retailer Response (09/11/2008): Due to the increase of fraudulent orders on this type of product despite verified information we have labeled this a s a high risk product and therefore only accept wire payments for purchase.	Overall Rating

Date Reviewed: 08/22/2008
Einstein_Reboucas_Tome_Praciano from FL Member Since: 04/22/2006 View Member's: Reviews	nothing more	Overall Rating

Date Reviewed: 08/16/2008
tipdvelvet from unknown Member Since: 07/31/2008 View Member's: Reviews	So far So good	Overall Rating

Date Reviewed: 08/10/2008
tquadebi from unknown Member Since: 08/01/2008 View Member's: Reviews	I got what I Wanted I can't rate the credit card I haven't recieved it yet	Overall Rating

Date Reviewed: 07/25/2008
agencynine from unknown Member Since: 05/15/2005 View Member's: Reviews	Wonderful job you made my shopping experience so easy and i did not have to go anywhere.	Overall Rating

Date Reviewed: 07/15/2008
TheArrowProject from unknown Member Since: 01/25/2008 View Member's: Reviews	Purchased a Xerox Phaser 4500n Maintenance kit (part# 108R00600) for $138.40 plus I added the $5.99 rushed processing and $9.50 shipping on the 10th and it shipped out the 11th. I received it today and the box was a little beat up like other reviewers have stated but everything was untouched and in working order which took me about 10 minutes to install and now my printer is back up and running since replacing the fuser. Since purchasing their price has went up to $255.41 so I have no complaints for what I paid for since it was $100 less than everywhere else. I was a bit uneasy after reading reviews on here, reseller ratings and BBB but my order definitely met and exceeded my expectations. I did email them on the 11th requesting status of my order since rush processing was typically same day shipping and never received a response so if you wish to communicate with iUnitek, I wouldn't get your hopes up.	Overall Rating

Date Reviewed: 07/06/2008
pctechpcuseraz from AZ Member Since: 07/07/2005 View Member's: Reviews	Asked for credit card info before seeing the total price. But allowed me to see the final price before asking for final decision which is good!	Overall Rating

Date Reviewed: 06/08/2008
sabin from unknown Member Since: 05/26/2008 View Member's: Reviews	The product box was damaged but the product was ok. I would have thought there would have been a letter saying everything was checked to make sure the product worked. Otherwise a great experience	Overall Rating

Date Reviewed: 05/10/2008
jessy from unknown Member Since: 04/24/2008 View Member's: Reviews	I didn't like that I was offered a chance to pay MORE for expidited handling. Shouldn't all orders be handled at the time they are received? Why would I pay $5 dollars more to have you do your job?	Overall Rating

Date Reviewed: 04/28/2008
fridac from unknown Member Since: 04/14/2008 View Member's: Reviews	great customer service	Overall Rating

Date Reviewed: 04/04/2008
poldicatz from unknown Member Since: 03/17/2008 View Member's: Reviews	I am just waiting to see that my Mac Pro and display are delivered in about 10 business days and in perfect working order.	Overall Rating

Date Reviewed: 03/22/2008
mbernui from PA Member Since: 05/31/2005 View Member's: Reviews	The product took about 2 weeks to get to me, just because they took a while to ship it. However, as soon as it was shipped, I got it 2 days later. Besides that the experience with iUnitek has been very positive. The product came well packaged, and without any problems. I would buy from iUnitek again. I highly recommend them... although if you need something delivered in a hurry, I would probably get their 2-day shipping option or something like that.	Overall Rating

Date Reviewed: 03/19/2008
hans_anderson from unknown Member Since: 03/02/2008 View Member's: Reviews	My billing phone number in not my day time phone number. I was unable to put in a daytime phone number, only an alternate phone number. would like to see a business phone number dialog box item in addtition to the credit card listed phone number when making personal purchase. Thanks.	Overall Rating

Date Reviewed: 03/14/2008
samssantiago from unknown Member Since: 04/03/2006 View Member's: Reviews	THATS WHY I PREFER SHOOPING ON LINE...LESS HASSLE	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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