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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	7	9	749
Neutral (3)	0	0	67
Negative (1 or 2)	0	0	75
Total Reviews	7	9	891
Avg Rating	4.57	4.67	4.24

Address:	525 Northern Blvd. Great Neck, NY 11021 - US
Website:	http://www.ctistore.com
Business Hours:	9:00am - 6:00pm (EST)
Sales Phone:	1-516-487-0101
Service Phone:	1-516-487-0101
Sales Email:	sales@cti-intl.com
Cust Service Email:	rma@cti-intl.com

CtiStore

http://www.ctistore.com

With PriceGrabber Since 03/07/2003

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Date Reviewed: 03/24/2003
4MEM from NY Member Since: 01/22/2003 View Member's: Reviews	This company didn't have a rating but I decided to try them out anyway. Bad move. It turns out that they don't have the drives that they say are "available" and they charge different prices on their website. When you deal with this company "Buyer Beware".	Overall Rating

Date Reviewed: 03/27/2003
techguy from NY Member Since: 03/27/2003 View Member's: Reviews	I've dealt with a # of online retailers in the past and the trade off for getting good price has always been non-existant customer service. Much to my suprise that wasn't the case at all with the CTI store. Not only did they have an item in stock that i've been searching days for. I recieved a phone call the very next day with a tracking # and total invoice amount. I'd reccomend this company to anyone.	Overall Rating

Date Reviewed: 06/12/2003
BuzzardNews from CA Member Since: 02/07/2003 View Member's: Reviews	My first purchase with CTI went much better than most online retailers I have dealt with. When I called, I got a person that could help me. Got the best price I could find on an RM8000 and they even matched the best price I had gotten for 8 200GB HD's. Will definetely be the first place I go back to for future purchases. Thier customer service should be a standard that online retailers try to achieve.	Overall Rating

Date Reviewed: 06/25/2003
ssigdavis from unknown Member Since: 06/25/2003 View Member's: Reviews	NEVER buy anything from this incompetent organization. They quote incorrect prices and shipping costs and do not honor the transactions (even with a valid invoice/receipt). Then they make no effort to match another price and "make it right". Incompetence and VERY poor customer satisfaction skills are the best words to describe this "company".	Overall Rating

Date Reviewed: 06/30/2003
GemSnake from CA Member Since: 06/30/2003 View Member's: Reviews	Placed my order on the 24th. Got my first UPS note on my door on the 27th. Not bad, huh. And I went with the cheapest shipping they were offering. One thing I did not like is their order tracking system. On their web site you are allowed to place an order w/o creating an account, but there's no way to check your order w/o a login... Overall, I'm pleased.	Overall Rating

Date Reviewed: 07/27/2003
joepotato from VA Member Since: 04/30/2003 View Member's: Reviews	Bait and switch. First they have the item. Then it's back ordered. Now it's in stock, but now it costs more than the original order. Beware.	Overall Rating

Date Reviewed: 08/07/2003
Drive_Buyer from NJ Member Since: 07/31/2003 View Member's: Reviews	Quick shipping but horrible service. Ordered a ULTRATRAK RM15000 it arrived quickly but one of the drive carriers was defective. After 4 phone calls I'm told I must submit a web form for service. The response from the web form, contact the manufacturer.	Overall Rating

Date Reviewed: 08/07/2003
kev82 from unknown Member Since: 08/07/2003 View Member's: Reviews	One of the best stores i've ever ordered from. The customer support replies to emails within a couple of hours, and is highly flexible and service-oriented. Highly recommended.	Overall Rating

Date Reviewed: 08/28/2003
acbaker from unknown Member Since: 08/28/2003 View Member's: Reviews	Ordered an iPod. Received an email that it had been shipped. After 2 weeks, emailed to get status. Never had been shipped, earlier email mistake ... no apology, no message, except ... we won't charge your credit card until its shipped. What about shipping the Product? I cancelled the order.	Overall Rating

Date Reviewed: 09/03/2003
tientzr from NY Member Since: 09/03/2003 View Member's: Reviews	CTI not only has fast delivery, CTI also has good service and nice products!! I highly recommend it!!	Overall Rating

Date Reviewed: 09/03/2003
irenenyq from NY Member Since: 08/19/2003 View Member's: Reviews	(Edited September 04th by irenenyq) I placed an order for ipod 15GB. They put my order in back-ordered at that time and tell me when they will have the product like the ETA. When CTI has the product in stock, they send me an iPod right away. I think their customer supports are professional and quick. If you want to get some hot item very soon. This is the only website you should go.	Overall Rating

Date Reviewed: 09/04/2003
dporter from AZ Member Since: 08/20/2003 View Member's: Reviews	No comment provided by user.	Overall Rating

Date Reviewed: 09/05/2003
wolflord98 from NY Member Since: 09/05/2003 View Member's: Reviews	Great service. I ordered an iPod 30 gig and it actually arrived one day b4 it was supposed to. The customer service is great. I called in after I ordered it to make sure my order was being process, and they said that everything has being taken care of, very nice. I am definitly ordering here again.	Overall Rating

Date Reviewed: 09/10/2003
partedg from TX Member Since: 08/26/2003 View Member's: Reviews	I will keep you as a good vendor for future purshases	Overall Rating

Date Reviewed: 09/15/2003
tp2plm from CA Member Since: 06/05/2002 View Member's: Reviews	Good prices but they charge you more than what's posted on Pricegrabber for shipping. Bottom line price end's up being higher and might not be the lowest anymore.	Overall Rating

Date Reviewed: 09/16/2003
urbanrock from unknown Member Since: 09/01/2003 View Member's: Reviews	The item I ordered advertised that I would not have to pay for shipping if I used UPS Ground services. I selected that option, but the order total included the $40.95 for shipping. I believe that this is confusing and leaves a question as to whether I will be charged shipping fees or not. ADDENDUM: This item has not shipped as of yet. CTI did inform me at the time of ordering that I should not expect shipment until the end of September 2003.	Overall Rating

Date Reviewed: 09/17/2003
desouzar from unknown Member Since: 09/02/2003 View Member's: Reviews	The item ended up costing a lot more than advertised and it took a couple of days to sort it out.	Overall Rating

Date Reviewed: 09/20/2003
lsa_spam_magnet from unknown Member Since: 09/04/2003 View Member's: Reviews	I had wanted to take delivery at my office, but this vendor does not know what an "alternate credit card shipping address" is. They did not bother to check my shipping address to see if it was one, they simply rejected the order and notified me the next day. three days and four emails later, I cancelled the order. This kind of hassle is not worth the few dollars less that they charge.	Overall Rating

Date Reviewed: 09/21/2003
sheena from unknown Member Since: 08/30/2003 View Member's: Reviews	More product information would have helped Im afraid I cannot remember what I bought and how I found the service, sorry	Overall Rating

Date Reviewed: 09/23/2003
rjgula from PA Member Since: 09/04/2003 View Member's: Reviews	We will see if 1st time is a charm.	Overall Rating

Date Reviewed: 10/02/2003
jessica.padilla from WI Member Since: 09/08/2003 View Member's: Reviews	its good	Overall Rating

Date Reviewed: 10/04/2003
mpsj from unknown Member Since: 10/04/2003 View Member's: Reviews	The CTI website ordering process cannot handle international orders, because the shipping charge isn´t calculated. So I sent an e-mail asking for the total price for shipping an Apple Airport card to Sweden. CTI replied and asked me for their product number and shipping destination!! Their surcharge for intl handling is $25, on top of the shipping cost, in this case 32% of the sales price. After a few e-mails I learned that business-mindedness is not a part of the CTI company culture.	Overall Rating

Date Reviewed: 10/07/2003
gene from CA Member Since: 09/22/2003 View Member's: Reviews	Well designed site. Easy to use.	Overall Rating

Date Reviewed: 10/09/2003
guy1325 from unknown Member Since: 09/30/2003 View Member's: Reviews	Great price. Fast site. Free shipping does not appear free in the invoice. I had to e-mail to know how it works. No expected date of delivery. Received fast.	Overall Rating

Date Reviewed: 10/09/2003
reluek from WI Member Since: 09/24/2003 View Member's: Reviews	It was fine. I was pleased to see they had the drive for a great price.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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