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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	75	93	1486
Neutral (3)	6	7	144
Negative (1 or 2)	0	0	233
Total Reviews	81	100	1863
Avg Rating	4.51	4.52	4.10

Address:	2555 W.190th St. Torrance, CA 90504 - US
Website:	http://www.macmall.com
Business Hours:	Weekdays: 8-9PM EST (5AM-6PM PST), Weekends: 9-6PM EST (6AM-3PM PST)
Sales Phone:	800-622-6255
Service Phone:	800-328-2790
Sales Email:	macmallsales@macmall.com
Cust Service Email:	customerservice@macmall.com

MacMall

http://www.macmall.com

With PriceGrabber Since 05/04/1999

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Date Reviewed: 11/26/2009
jbock2 from unknown Member Since: 11/15/2009 View Member's: Reviews	Ordered off MacMall instead of MacConnection because they had more options online (memory upgrade using non-apple memory, etc.) even though MacConnection had free shipping. I own a business and am ordering this for my business so I would love to have got the $50 or $100 discount for being CAP member but there was no way to do it online. Make CAP membership available online. I would like to get my discount after the fact if possible as I couldn't wait to order my machine until tomorrow given the sale ends tonight.	Overall Rating

Date Reviewed: 11/26/2009
sgcf from unknown Member Since: 11/10/2009 View Member's: Reviews	Could not use my PayPal. Your relationship w/PayPal could be improved. I only had $9.72 in PayPal and my purchase came to $23.97, so I was forced to go with a credit card. Other business I have used lets PayPal pull the need funds from my credit union. I have to wait a day or so longer to receive my merchandise, but I don't have to use a credit card and go back to fill everything out again.	Overall Rating

Date Reviewed: 11/25/2009
danders8 from unknown Member Since: 11/08/2009 View Member's: Reviews	hard to navigate	Overall Rating

Date Reviewed: 11/23/2009
whatimagination from unknown Member Since: 11/07/2009 View Member's: Reviews	I've done business with MacMall almost exclusively for all my computer purchases for nearly ten years.	Overall Rating

Date Reviewed: 11/22/2009
jarmstrong047 from unknown Member Since: 11/06/2009 View Member's: Reviews	Nice Price.	Overall Rating

Date Reviewed: 11/21/2009
jdy23 from unknown Member Since: 11/12/2009 View Member's: Reviews	first time buying. so far so good.	Overall Rating

Date Reviewed: 11/21/2009
jess from unknown Member Since: 11/05/2009 View Member's: Reviews	THE PURCHASE PROCESS WAS EASIER THAN MOST ON LINE MERCHANTS. IN PARTICULAR I WAS IMPRESSED WITH THE SECURE ENVIRONMENT YOUR SITE DISPLAYED. SIMPLE EASY TO ACCESS AND OUTSTANDING VALUES!	Overall Rating

Date Reviewed: 11/20/2009
jlancz from unknown Member Since: 11/04/2009 View Member's: Reviews	orders to MacMall by phone are much easier & faster both to complete and to understand than by their website. The company has done well by me in the past & I trust them (as much as I trust any commercial enterprise) so I continue to use them	Overall Rating

Date Reviewed: 11/18/2009
2douche from PA Member Since: 02/08/2006 View Member's: Reviews	Great price, with the best thing being the $10 overnight shipping.	Overall Rating

Date Reviewed: 11/18/2009
marilouelam from unknown Member Since: 11/02/2009 View Member's: Reviews	i havent recieved the ITouch, coz i just ordered it now,but i cant wait to recieve it and give it to my niece for her bday!!! this website is awesome!! thank you!!!	Overall Rating

Date Reviewed: 11/17/2009
tysh2 from unknown Member Since: 11/01/2009 View Member's: Reviews	This is my CURRENT opinion based on my FIRST experience with MacMall. Overall everything is very good! But there's one minus - i thought that taxes have been already included in the price, but it turns out that they haven't. Cannot get the idea of NOT writing a FULL price of any article of trade at once. Thanks for providing this service!	Overall Rating

Date Reviewed: 11/14/2009
grafsiartist from unknown Member Since: 02/12/2006 View Member's: Reviews	Very good rates and promotions! Keep em coming!	Overall Rating

Date Reviewed: 11/14/2009
jbrown1157 from unknown Member Since: 10/29/2009 View Member's: Reviews	some of the rebate info was a little confusing	Overall Rating

Date Reviewed: 11/10/2009
mark.evans from unknown Member Since: 11/26/2007 View Member's: Reviews	Back ordered item caused me to cancel the order. I was disappointed that the web site did not maintain a better status on the availability of such a high demand item (OSX 10.5	Overall Rating

Date Reviewed: 11/06/2009
camguy from unknown Member Since: 10/21/2009 View Member's: Reviews	Had a little problem getting pages to load with netscape and firefox...safari seemed better.	Overall Rating

Date Reviewed: 11/04/2009
danielle396 from unknown Member Since: 10/19/2009 View Member's: Reviews	great company first time buyer hope company is legit cause cant find these low prices anywhere else. Thanks Macmall.	Overall Rating

Date Reviewed: 11/04/2009
himabucktooth from unknown Member Since: 10/19/2009 View Member's: Reviews	my girlfriend recommended me to you guys because she just got an itouch from you and loved your service, i do too and ill be sure to tell my friends! thanks so much!!	Overall Rating

Date Reviewed: 11/03/2009
Dsimpson from unknown Member Since: 10/18/2009 View Member's: Reviews	Looks good. But it would be better if the EST shipping data was on the web page so I didn't have to call. I only knew this info because I called previously. Retailer Response (11/04/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We\'re happy to know you\'ve had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. We have forwarded your comment to Our Management. Also, we have received your rebate yesterday. It will be processed. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 11/02/2009
jeansimonitsch from unknown Member Since: 10/17/2009 View Member's: Reviews	I've ordered other items from MacMall and always been pleased with service. Retailer Response (11/04/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We\'re happy to know you\'ve had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 11/02/2009
teddysmile from unknown Member Since: 10/17/2009 View Member's: Reviews	The double security of a $1.00 charge was a little annoying. Don't I pay the credit companies enough. But I don't think this is your doing------I could be wrong. Retailer Response (11/04/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions Our goal is to provide customers like you with the best online shopping experience possible.Actually, the $1 will drop off automatically. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 11/01/2009
marygerken from unknown Member Since: 10/16/2009 View Member's: Reviews	Very easy to find product, easy to understand ordering process, and easy to purchase. Retailer Response (11/04/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We\'re happy to know you\'ve had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 10/31/2009
bfinkelstein from unknown Member Since: 10/15/2009 View Member's: Reviews	Outstanding vendor. Always buy from them. Retailer Response (11/01/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. We\'re happy to know you\'ve had a positive experience with us. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 10/31/2009
vbabner from unknown Member Since: 10/15/2009 View Member's: Reviews	I found ordering the additional rebate process confusing as to when to add to cart and then when I ordered the ipod I noticed the rebate item I wanted wasn't listed, so i ordered another case and finally at the end the case came up I wanted as out of stock Retailer Response (11/01/2009): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to express their opinions. Our goal is to provide customers like you with the best online shopping experience possible. We have received your rebate for the case and it is still in process.If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 10/30/2009
barbburd from SC Member Since: 04/24/2009 View Member's: Reviews	Easy to navigate webpage; price seems good Retailer Response (10/31/2009): Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Our goal is to provide customers like you with the best online shopping experience possible. If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

Date Reviewed: 10/29/2009
jderekw from unknown Member Since: 10/20/2009 View Member's: Reviews	I was originally not notified that my order would take longer if i made upgrades to the base configuration. Being an individual who likes instant gratification i called to check on the hold up and it was due to the upgrades i would have been nice to know this information before placing the order. A feature to talk to sells people via live chat would be helpful Retailer Response (10/31/2009): Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Our goal is to provide customers like you with the best online shopping experience possible. I do apologize if you weren\'t informed. we have forwarded your suggestion to Our Management.If you have any concerns, please feel free to call our toll-free number at 1-800-622-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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