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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	776
Neutral (3)	0	0	41
Negative (1 or 2)	0	0	123
Total Reviews	0	0	940
Avg Rating	Not Rated	Not Rated	4.31

Address:	34675 Melinz Parkway Unit 105A Eastlake, OH 44095 - US
Website:	http://www.compudirect.com
Business Hours:	M-F10AM-6PM EST Closed Saturday and Sunday
Sales Phone:	1-800-854-9014
Service Phone:	440-527-9417
Sales Email:	sales@compudirect.com
Cust Service Email:	support@compudirect.com

CompuDirect.com

http://www.compudirect.com

With PriceGrabber Since 03/02/2005

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Date Reviewed: 09/18/2010
whollar from unknown Member Since: 10/06/2007 View Member's: Reviews	Easily dome & straightforward. I checked the box for sameness of billing and shipping address, and thought that it would have autocompleted	Overall Rating

Date Reviewed: 03/17/2010
irass from NJ Member Since: 07/25/2003 View Member's: Reviews	placing an order and creating an account were simple and fast	Overall Rating

Date Reviewed: 03/13/2010
jgstratt from unknown Member Since: 10/26/2004 View Member's: Reviews	Apparently I didn't notice that it was a refurbished product. The price difference with the regular product was not significant enough to make this purchase worthwhile. Too bad I didn't see that. So far the product is working fine.	Overall Rating

Date Reviewed: 02/23/2010
kemperw from SC Member Since: 08/12/2008 View Member's: Reviews	I ordered a GPS. It arrived used. The unit had favorites stored from the previous owner and was not in the manufactors box. When I complained I was given authorization to ship it back but when I paid for Fed EX shipping back to them they failed to issue a refund within 30 and I had to make a complaint to my credit card. Retailer Response (03/02/2010): We have accepted the return and the total amount of the purchase was refunded to the customer.	Overall Rating

Date Reviewed: 02/11/2010
rodguz922 from unknown Member Since: 02/02/2010 View Member's: Reviews	The service after the purchase has been excellant...because of this, future shopping and purchases will be made with Compu-direct. Thanks again to Alena May and Compu-direct!	Overall Rating

Date Reviewed: 12/30/2009
jmartin106 from unknown Member Since: 11/30/2009 View Member's: Reviews	If you don't call them nothing will get done..E-mail out is useless.Slow about getting your return credit back..You have to pay for the shiping charges when you get a defected product. have to call several to get a replacement.. then took long time to get credit back for the replacement..If you don't call you want get anything.... need to improve their e-mail service.very very sorry	Overall Rating

Date Reviewed: 12/15/2009
yeakelme from unknown Member Since: 10/26/2006 View Member's: Reviews	I could not determine from the website's product description whether the item being purchased is being sold as a new unopened boxed product OR a previsously opened box which was subsequently repackaged in a "brown box" and sold as opened stock. ie: New (BROWN BOX)/(Open Box) Monitor PACKAGE INFO: New (BROWN BOX)/(Open Box) Monitor will come with Power Cable, and VGA Cable. Remote Control also included. NO Manual - (Information Provided on Samsung Website). Warranty will be honored by Manufacturer with presentation of proof of purchase.	Overall Rating

Date Reviewed: 12/10/2009
tedharris01 from unknown Member Since: 12/01/2009 View Member's: Reviews	When I decided on the product and Compu Direct it said no tax or shipping charges. When I ordered it add a $5.00 shipping charge. I feel as though I have been lied to. If it says no shipping there should be no shipping charges. I still have not received my order. today is 10 December 2009.	Overall Rating

Date Reviewed: 11/20/2009
jeremyl from unknown Member Since: 11/11/2009 View Member's: Reviews	everything went smoothly so far.	Overall Rating

Date Reviewed: 11/20/2009
dmanoukian from unknown Member Since: 11/11/2009 View Member's: Reviews	Excellent experience. I am a first time user, and found out the deal through CNET. Thanks, Danny	Overall Rating

Date Reviewed: 11/19/2009
snider-john from unknown Member Since: 11/03/2009 View Member's: Reviews	Great doing business with, excellent ordering process..will definitely do business again..	Overall Rating

Date Reviewed: 11/06/2009
johnj.morancr from unknown Member Since: 10/28/2009 View Member's: Reviews	Had no problems. However, I think the shipping weight was exaggerated to produce a higher shipping cost to help cover some revenue based on the very low price for the product. I weighed my current Microsoft wireless keyboard mouse combo including the original Microsoft packaging and it weighed 5 lbs. I realize you have to pack it in an additional box but doubling the weight seems excessive.	Overall Rating

Date Reviewed: 10/19/2009
devinmckay from unknown Member Since: 10/03/2009 View Member's: Reviews	Fast and helpful. Great prices, what more can ask for in an online store.	Overall Rating

Date Reviewed: 10/18/2009
robertleefoster from unknown Member Since: 10/02/2009 View Member's: Reviews	So far my thoughts about my purchase have been 100% positive. You provided a safe and expedient way for me to purchase what I needed. Thank You!	Overall Rating

Date Reviewed: 10/06/2009
Mechanician1111 from NC Member Since: 01/27/2004 View Member's: Reviews	Excellent price, timely confirmations for purchase and shipping, quick delivery. Packaging for shipping could have been better. One whole side of the box was completely torn open by UPS due largely to inadequate taping of the box. Fortunately, the item was not damaged, but I think it was a close call.	Overall Rating

Date Reviewed: 09/28/2009
donsson from MN Member Since: 08/27/2005 View Member's: Reviews	Exceeded my expectations, will definately do business again	Overall Rating

Date Reviewed: 09/26/2009
jjjirgal from unknown Member Since: 09/10/2009 View Member's: Reviews	Great price for the SW I wanted.	Overall Rating

Date Reviewed: 09/18/2009
Robotnn from unknown Member Since: 09/10/2008 View Member's: Reviews	Great site, it was recommended by a friend, I'm very satisfied with your site and will use it again. Bookmarked as a favorite!!!	Overall Rating

Date Reviewed: 09/10/2009
nivlac19 from unknown Member Since: 06/21/2007 View Member's: Reviews	Great service, available. Nice site.	Overall Rating

Date Reviewed: 06/18/2009
sonoyamah from CA Member Since: 06/28/2006 View Member's: Reviews	Very happy I will recommend CompuDirect. I will repeat purchase at CompuDirect. Hiromoto Sonoyama	Overall Rating

Date Reviewed: 04/23/2009
tuffa2 from unknown Member Since: 04/07/2009 View Member's: Reviews	Before I placed the order, I asked how long before they shipped, and was told same day. That was 4-01. They shipped 4-06. At check out, I clicked the pay-pal icon for payment...then paypal would "no longer accept funds for this account". Then why is that a payment option? I guess i'm kinda bumbed and disappointed over this experience.	Overall Rating

Date Reviewed: 04/21/2009
garison from TX Member Since: 04/09/2009 View Member's: Reviews	I made an order on March 17, haven't got my order until today (Apr 21), more than one month. I called them hundreds of times and still got nothing about my order. I asked them to cancel my order and was told that I can't cancel it even if I need to pay a 10% cancellation fee for an order that hasn't been shipped. Anyway, I will let the credit card company to ask my money back. It's totally a nightmare. I will never do business with them again. If you want to shop here, be careful. There is a 10% fee even if they don't ship your order. Be careful!!!! Retailer Response (04/23/2009): You ordered a Washing machine which is a large shipment that comes directly from the manufacturer which causes a few days to weeks of processing. Since the order was a special order, we incur service and shipping charges from the manufacturer if you cancel from us. That is why it is listed on our website that SPECIAL ORDERS will process a 10% cancellation fee if it is cancelled. What I dont understand is that you are spending time posting this issue without re-reading your order terms agreement, which would have helped you answer your questions or issue. We also have live chat, email, a few phone numbers, and fax that you are more than welcome to use if there is a problem that should arise before resulting posting issues here.	Overall Rating

Date Reviewed: 04/09/2009
kerry_and_hrh from unknown Member Since: 03/31/2009 View Member's: Reviews	Exceptionally nice, courtious people. Delivery was slower than I would have liked and wrong DVDs sent but that was taken care of immediately by a very nice employee named Alex who also helped me get the owner's manuals that I needed. I would definately do business with them again.	Overall Rating

Date Reviewed: 04/04/2009
gerryreponen from unknown Member Since: 03/19/2009 View Member's: Reviews	Positive and will wait until the product arrives and all financial transactions are clean for further comment.	Overall Rating

Date Reviewed: 03/30/2009
epdtr from NY Member Since: 03/30/2009 View Member's: Reviews	BUYER BEWARE! THEY SELL STUFF NOT IN ORIGINAL PACKAGING AS "NEW." I bought a new Samsung LCD monitor; it arrived in only 2 days, which was great! The problem: it arrived in some generic Samsung brown box, it was totally not in its original packaging; also missing were some of the cables it was supposed to come with as well as the documentation; the batteries were already installed in the remote control. This is clearly an open box item, if not a refurbished item, whereas on the website it clearly says "new". I called them and they say the website says "Brown Box" - there was no "Brown Box" on the site before my call and while talking to them I checked it again and now it says "Brown Box". Wow they work quickly! Good thing I had already printed out their page before they changed it! I told them, Brown Box or not, this was clearly not a "new" item, and so they advertised and sold based on false info. Now they want me to pay return shipping and restocking fee! I wish I found it funny. Retailer Response (04/01/2009): Dear Customer, There is no need to buyer beware. We sell all of our items according to the manufacturers specifications and thats it!! There are no hidden sales, just direct ones!! If you did not receive cables, you should have contacted us by: Fax/Email/Live Chat/Phone/RMA Form, but not this!!Unfortunately, you didnt provide us any of these to alert us of any problem. What I find odd is that you chose NOT to call us regarding any of these problems, but you found the time to write a complaint on Pricegrabber. Interesting?? F.Y.I - the Brown Box product is still considered New, but has less items / paperwork inside of the box. They still posess the same warranty, but do NOT come with manuals or software. Thank you, CompuDirect Support Staff/Management	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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