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Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 4 | 5 | 287 |
| Neutral (3) | 0 | 0 | 7 |
| Negative (1 or 2) | 0 | 1 | 31 |
| Total Reviews | 4 | 6 | 325 |
| Avg Rating |  5.00 |
 4.33 |
4.46 |
| Address: | 1410 Broadway 20th Floor New York, 10018 - US |
|---|---|
| Website: | http://www.101phones.com |
| Business Hours: | 9am - 6pm EST |
| Sales Phone: | 877-374-6635 |
| Service Phone: | 877-374-6635 |
| Sales Email: | comparison@101phones.com |
| Cust Service Email: | info@101phones.com |
| Date Reviewed: 01/12/2012 | ||
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catelynstark86 from unknown Member Since: 01/12/2012 View Member's: Reviews |
The reason I depend so much on 101phones.com for all my online purchases is because, the customer care of this online store is exceptional, humble & very cooperative. Irrespective of the number of times I call them to enquire about my orders, they are always patient enough to extend their support. Nothing like 101phones.com! |
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| Date Reviewed: 12/27/2011 | ||
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robin.nolan from unknown Member Since: 12/27/2011 View Member's: Reviews |
My friend being an administrative officer had installed Panasonic cordless phones in his office and it gave tremendous performance. He had bought them from “101phones.com”, and seeing the phone I was so impressed that I wanted to install the same phones and thus I placed an order for them. It got delivered within two days. “101phones.com” is just awesome in delivering a prompt service. |
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| Date Reviewed: 12/06/2011 | ||
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nikitazoo from unknown Member Since: 12/06/2011 View Member's: Reviews |
I was fed up of the number of blank & unwanted calls I used to receive on my house phone & was desperately looking to replace it. My friend suggested I buy the Panasonic KX-TG9333T DECT 6.0 digital, cordless phone system. This phone allows me to store caller ID of unwanted callers into the system’s Call Block list. I immediately placed an order with 101phones.com& requested them to ship it at the earliest. They did so & the product arrived at my doorstep just next day. I’m very happy with their service. |
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| Date Reviewed: 11/17/2011 | ||
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ryan.jone from unknown Member Since: 11/17/2011 View Member's: Reviews |
This was the only reason which has kept me loyal to “101phones.com”. I am using their customer service since 5 years and every time I have called them, I have experienced their customer service agents to be very courteous, responsive and approachable. This time I had placed an order for AT & T corded phones with them for me and my brother. It was received exactly on the day as promised. |
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| Date Reviewed: 10/17/2011 | ||
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jay5656 from NY Member Since: 10/17/2011 View Member's: Reviews |
I was constantly on the website to search for the product which I wanted before leaving for my college trip. After a research I got it through 101phones.com I quickly ordered the Plantronics Headset from them which was exactly as advertised and that was supposed to reach within 2 days. I am very pleased with their quick delivery service as the product was delivered in less than 2 days. |
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| Date Reviewed: 10/13/2011 | ||
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kingtigers from unknown Member Since: 10/13/2011 View Member's: Reviews |
(Edited October 13th by kingtigers) Product come in a plastic bag without receipt or manuel. Product condition is not brand new and without package. Product does not work. 10% restocking fee was not disclosed. Called customer service twice and get the running around and I was told to call back the next day because the supervisor was not there. Never will buy anything from them again. |
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| Date Reviewed: 07/29/2011 | ||
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toskunk from unknown Member Since: 12/11/2006 View Member's: Reviews |
Unbelievable that a company with this poor of service and false advertising record could still be in business. Absolutely misrepresented a "new" product and then when I returned it for exchange they suddenly did not have any "new" Jawbone Eras available and processed it as a return minus the 10% re-stocking fee. They would also not refund the expidited shipping on an incorrect item that I will never recieve. If you are reading this, you are already making a better decision than I did because I failed to read the reviews first. DO NOT BUY FROM THIS COMPANY! |
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| Date Reviewed: 07/05/2011 | ||
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dsellers123 from IN Member Since: 07/05/2011 View Member's: Reviews |
101 phones will not stand behind their products. I recently purchased 3 headsets from them. One was dead and all three were missing parts. When I called about this I received a canned response of "We are not responsible for what is included in our refurbish items". No attempt was made to resolve the issue. I then asked about returning the items and they said no problem they would take of that. They took care of it by taking 24% off the my refund. When I called to get a better understanding of this charge I received the same lack of customer support. When I asked to speak with a manager or the owner they did not know how to get a hold of them. I have purchased from this company for over four years and never will again. Customer service is not a part of their business model. |
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| Date Reviewed: 06/13/2011 | ||
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craymouserM1020 from NY Member Since: 06/13/2011 View Member's: Reviews |
I frequently shop online. This shopping experience was painless and productive. Easy to order, good deal - would order again from 101Phones.com. |
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| Date Reviewed: 06/08/2011 | ||
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troutfliesfree1 from NY Member Since: 06/08/2011 View Member's: Reviews |
We were very pleased with the quick delivery and the quality of the product. We will tell everyone about your great customer service and quality product! Thank you! |
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| Date Reviewed: 06/02/2011 | ||
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DEBIEHADEN365 from NY Member Since: 06/02/2011 View Member's: Reviews |
A+ customer service and the products were excellent as promised. Shipping was quick and easy. The whole buying process was much easier, thanks to these good people. I will definitely do business with 101Phones.com again in the future |
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| Date Reviewed: 05/26/2011 | ||
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264endavFirs from NY Member Since: 05/26/2011 View Member's: Reviews |
I have used this merchant exclusively for phones for a couple of years and got absolutely flawless service. |
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| Date Reviewed: 05/18/2011 | ||
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mabrYlaura98 from NY Member Since: 05/18/2011 View Member's: Reviews |
I am happy with my purchase experience thus far. Have no complaints. |
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| Date Reviewed: 05/13/2011 | ||
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Sharonarm99 from NY Member Since: 05/13/2011 View Member's: Reviews |
Everything processed as expected...flawless, fast was a bonus. |
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| Date Reviewed: 04/12/2011 | ||
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TreceesJe613 from NE Member Since: 04/12/2011 View Member's: Reviews |
Exceptional service, keep it up. |
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| Date Reviewed: 04/06/2011 | ||
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ArturA from NY Member Since: 04/06/2011 View Member's: Reviews |
They sent us an old phone instead of the new one we ordered, and wouldn't pay for shipping to fix their mistake! They also charged us a 10% restocking fee, even though they said they would waive that fee. Very unhappy with the service. |
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| Date Reviewed: 04/05/2011 | ||
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Benotsv9545 from NY Member Since: 04/05/2011 View Member's: Reviews |
Shopping was pretty impressive. |
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| Date Reviewed: 03/29/2011 | ||
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PermitAlu5164 from CT Member Since: 03/29/2011 View Member's: Reviews |
Great place to order from, quick and easy. |
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| Date Reviewed: 03/28/2011 | ||
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kh7991 from NY Member Since: 03/28/2011 View Member's: Reviews |
POOR!!! Bad service. Incomplete parts. It sold as "new", but it is "used". read all the fine prints. don't buy anything they say "bulk". Don't say I didn't warn you. |
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| Date Reviewed: 03/14/2011 | ||
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style1217 from PA Member Since: 03/14/2011 View Member's: Reviews |
The unit is great and very accurate. It is easy to use right out of the box. Good purchase on my part. I would buy with confidence from 101phones.com again. |
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| Date Reviewed: 03/08/2011 | ||
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pmsyb2 from unknown Member Since: 03/08/2011 View Member's: Reviews |
Good service. I received my order quickly and it was in excellent condition as I expected. They never let me down. Good stuff. Thanks |
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| Date Reviewed: 03/04/2011 | ||
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gzar30 from KS Member Since: 03/04/2011 View Member's: Reviews |
Excellent experience to shop with 101phones.com. All the detailed information of the product is available in it and provides all the information regarding shipping. Customer care department is very helpful in every step. |
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| Date Reviewed: 10/12/2010 | ||
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nospamben from CA Member Since: 10/12/2010 View Member's: Reviews |
I had the worst ever experience shopping online at 101phones.com. They shipped lesser quantity. No notification was sent about the change, I had paid for 2 day air shipping and I thought it is a business courtesy to notify the customer when there is a change in the order. When enquired their customer service personnel were very rude and later sent an email about the change. I don’t think they understand what customer service is. I tried to reach them again and haven’t been able to get through to their customer service personnel; I left VMs and have not received a call back. It’s been about a week now. It’s dreadful; I regret shopping at 101phones.com. It’s been a complete waste of time and energy. |
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| Date Reviewed: 04/14/2010 | ||
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nan16 from TX Member Since: 03/17/2006 View Member's: Reviews |
I was excited and pleased that I was able to get my phones so quickly. Thanks. |
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| Date Reviewed: 04/06/2010 | ||
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BIGAL187C from PA Member Since: 02/21/2006 View Member's: Reviews |
101 PHONES AD STATES BRAND NEW PRODUCT, BUT, WHEN I GOT THE PHONE, IT WAS A USED, REFURBISHED PHONE. I CALLED 101 PHONES, AND THEY FINALLY AGREED TO ALLOW ME TO RETURN THE PHONE, AND STATED THEY WOULD COMPENSATE ME FOR THE RETURN SHIPPING COSTS, UP TO $10. I RETURN THE PHONE, AND SENT THEM A COPY OF THE FEDEX BILL, $9.12. THEY GAVE ME A CREDIT FOR THE PHONE, BUT NOW SAY THEY WON'T GIVE ME THE $9.12, UNLESS I BUY ANOTHER PHONE. I ASKED THE CUSTOMER SERVICE REP, AND A MANAGER, IF THEY COULD PROMISE ME I'D RECEIVE A NEW PHONE AND NOT A REFURBISHED ONE, AND NEITHER ONE WOULD MAKE THAT COMMITTMENT, STATING WHAT EVER IS IN THE WAREHOUSE IS WHAT THEY SHIP OUT. I FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION, BECAUSE THEY ARE SELLING REFURBISHED EQUIPMENT, AND IT IS NOT LABLED AS SUCH. I ALSO FILED A COMPLAINT WITH THE NEW YORK CITY DEPARTMENT OF CONSUMER AFFAIRS. DESPITE SOME GOOD REVIEWS ON THE WEB, THIS COMPANY HAS NUMEROUS COMPLAINTS FOR SELLING USED PRODUCTS AS NEW. STAY AWAY! |
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