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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	269
Neutral (3)	0	0	6
Negative (1 or 2)	0	1	24
Total Reviews	0	1	299
Avg Rating	Not Rated	1.00	4.53

Address:	1410 Broadway 20th Floor New York, 10018 - US
Website:	http://www.101phones.com
Business Hours:	9am - 6pm EST
Sales Phone:	877-374-6635
Service Phone:	877-374-6635
Sales Email:	comparison@101phones.com
Cust Service Email:	info@101phones.com

101Phones.com

http://www.101phones.com

With PriceGrabber Since 12/08/2000

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Date Reviewed: 07/08/2009
JoanConsumer from MD Member Since: 07/08/2009 View Member's: Reviews	Don't buy from this merchant. They simply do not answer their own phone! (Ironic?) I bought a phone and was dissatisfied, wanted to discuss an exchange. I called a couple of days ago and was on hold for 25 minutes before I gave up. Yesterday I called their Customer Service on my cell (the phone they shipped is a TOTAL piece of junk) and they had me on hold for so long I put my cell on speaker and called their sales dept with home phone. I was on hold for 43 minutes on the cell. They picked up the other line after a generous 17 minutes. When their rep realized that I needed info on returns I was dumped back on hold. So I guess instead of eating the shipping in both directions and a 10% restocking fee, I'll unload this phone Craig's List. A friend said today, "101 Phones? They answer their phone long enough to get your money and then you'll never get them again."	Overall Rating

Date Reviewed: 05/13/2009
Gunsett2 from NY Member Since: 05/13/2009 View Member's: Reviews	I would advise NEVER to get involved with this company. I bought a GE phone system from them for about $160.00 on May 2nd. When It arrived, I could NOT get one of the 3 handsets to work, so I called them. They gave me a GE service number to call. It didn't take long for GE to realize that there was a problem with this BRAND NEW phone. They had me repackage EVERYTHING and ship it to a GE address in Texas. This cost me $17.00 out of pocket. On May 13th, I called 101phones and they knew nothing about this. Again, they sent me to GE. When I called GE again, they said that the turn around time is 4 to 6 weeks. Do the math.... 101phones has a 30 day return/refund policy. That's right, you have NO warrenty if you purchase a GE phone from them. Bottom line - stay away from 101phones and ESPECIALLY GE products. Now I'm about $175 into this phone and won't see it for a month to a month and a half. When it gets here the 30 day warrenty will be up and I will be on my own.	Overall Rating

Date Reviewed: 01/29/2009
lmarques from FL Member Since: 01/29/2009 View Member's: Reviews	Avoid this vendor! I ordered a phone Astra 9110B (wall black phone) on January 8th 2009. I received my order on January 12th, but it was wrong, they sent me a platinum one instead of black. I shipped it back overnight (my own cost), with explanation that I needed a black phone. It took three weeks to receive my phone back, but even though they it was the wrong one again. I called the customer service and the just informed that they don’t have the black one, and they assumed that it would not be a big deal for a customer just having a different color. This is ridicules and disrespectful! I asked for a different brand in black that could fit my needs; they just put me on hold for more than 20 minutes until I got disconnected. I called again, and again, and again, until a representative attended saying that they would do the exchange, charging my credit card for the new model and crediting for the one they don’t have, but no credit for returns. Terrible service!	Overall Rating

Date Reviewed: 12/15/2008
alias23 from NJ Member Since: 12/15/2008 View Member's: Reviews	Do not do business with 101 phones if you need items to come in a stated time frame, or if you order more than one item! If you order more than one item, you cannot trust that you will actually receive all of your items. They have no way of knowing when their warehouses send out only part of an order. They are totally incompetent. If there is a problem (which is very likely), you have to spent 30 minutes on hold each time you call them, and the person you speak to will know nothing.	Overall Rating

Date Reviewed: 08/21/2008
dwyatt1960 from KS Member Since: 12/17/2004 View Member's: Reviews	Great	Overall Rating

Date Reviewed: 08/17/2008
ghjohnson49 from GA Member Since: 03/10/2005 View Member's: Reviews	would buy from again.	Overall Rating

Date Reviewed: 05/24/2008
jadegreenne from unknown Member Since: 12/16/2004 View Member's: Reviews	Easy ordering	Overall Rating

Date Reviewed: 03/15/2008
Comtronjohn from CA Member Since: 11/29/2004 View Member's: Reviews	Overall great.	Overall Rating

Date Reviewed: 11/14/2007
greg from unknown Member Since: 03/03/2005 View Member's: Reviews	Very easy transaction.	Overall Rating

Date Reviewed: 10/24/2007
dickromine from unknown Member Since: 10/11/2007 View Member's: Reviews	On Thursday I purchased a product for $99.99. On Friday the price was reduced to 69.99. I called and asked for a credit of $30. "Tough luck, we don't have price pretection!" In other words we are not interested in serving our customers, and we're only looking after ourselves. With all the alternatives on the web wouldn't you rather trade with someone who at least had a small interest in you and not all about themselves. I WON'T BOTHER THEM AGAIN!!!	Overall Rating

Date Reviewed: 08/23/2007
apisafam from OH Member Since: 11/23/2004 View Member's: Reviews	I always check out a merchant using resellerratings.com because what good is a great price if I'm going to get hassled or ripped off. This is my first experience wiht 101phones.com, we'll see if they live up to their rating.	Overall Rating

Date Reviewed: 07/06/2007
mjodrain from PA Member Since: 08/08/2006 View Member's: Reviews	Please tell Microtek how to do business.	Overall Rating

Date Reviewed: 05/06/2007
Ldonohue from CA Member Since: 05/06/2007 View Member's: Reviews	I ordered a phone with 5 extra handsets. The phone was shipped but the 5 extra handsets were on backorder. I received a phone call telling me about the backorder after the main phone was already shipped. I was billed for the phone and all 5 handsets at the time the first phone was shipped. Now I have to wait and hope the 5 handsets come in, since the phone is no good to me without all the handsets. I would have appreciated the phone call telling me about the backorder of the 5 handsets before the main phone was shipped so that I could have cancelled my order at that time. I will not order from this company again.	Overall Rating

Date Reviewed: 03/25/2007
ALICEM053 from unknown Member Since: 03/08/2007 View Member's: Reviews	THIS SITE WAS FANTASTIC! EASY TO USE AND GREAT PRICES. I WOULD ORDER AGAIN FROM 101PHONES.COM. THANKS	Overall Rating

Date Reviewed: 01/15/2007
McDanell from CA Member Since: 12/30/2006 View Member's: Reviews	This is the easiest shopping I've done so far.	Overall Rating

Date Reviewed: 01/14/2007
yrameoj from unknown Member Since: 01/05/2007 View Member's: Reviews	Have purchased before . Always what promised.	Overall Rating

Date Reviewed: 01/03/2007
reen16 from CA Member Since: 01/03/2007 View Member's: Reviews	AVOID THIS VENDOR! I placed an order for a phone on 12.11.06 and received an immediate confirmation of the purchase. My credit card was charged immediately. After ten days I had no product and went to check my order status online. The order status said SHIPPED. So I figured it got caught up in the holiday madness. New Years passed and my order status still said shipped so I called to find out the tracking number. I waited on hold for over 30 minutes when I had to hang up. The next day I called and waited over 20 minutes only to be put back on hold for over 10 more minutes. Then I was told my order was on a "national back order and would be available mid January so it should be shipped in a few days." It is 1.3.07 and mid January is more than a few days away. The story goes on and ends with me cancelling my order. Bottomline - DISHONEST, HORRIBLE CUSTOMER SERVICE, and POOR BUSINESS PRACTICES.	Overall Rating

Date Reviewed: 12/20/2006
bksapp from unknown Member Since: 12/04/2006 View Member's: Reviews	Very please with the speediness of delivery and low cost in shipping.	Overall Rating

Date Reviewed: 12/14/2006
rerail63 from unknown Member Since: 12/05/2006 View Member's: Reviews	Overall experience was good. Had to send product back because of a default in the hands free speaker. When I called your customer service line the person I talked to seemed to be in a hurry and rude, they put me on hold twice while I was asking a question to answer other incoming calls.	Overall Rating

Date Reviewed: 12/06/2006
Cyndier from unknown Member Since: 11/20/2006 View Member's: Reviews	I spoke with Carnell, who was very helpful in helping me find the right headset that was compatible with our phone system. I highly recommend your company.	Overall Rating

Date Reviewed: 11/23/2006
btuck97 from unknown Member Since: 11/14/2006 View Member's: Reviews	The person I t/w was just great...warm and in tune with my concerns......she went out of her way to double check the features.	Overall Rating

Date Reviewed: 10/23/2006
jenns4596 from unknown Member Since: 10/14/2006 View Member's: Reviews	I had a good experience	Overall Rating

Date Reviewed: 10/19/2006
waltadler from unknown Member Since: 10/10/2006 View Member's: Reviews	I'm brand new to the computer world & even for me it was like they say [so easy a child can do it]	Overall Rating

Date Reviewed: 10/15/2006
dnelsonpt from unknown Member Since: 10/06/2006 View Member's: Reviews	thanks	Overall Rating

Date Reviewed: 10/12/2006
royaddison from CA Member Since: 10/12/2006 View Member's: Reviews	Product received quite expeditously, but there was obvious lackluster support on the part of customer service. Part was received and answering machine portion ultimately verified defective by manufacturer, Panasonic. Since old phone had been discarded, elected to order separate (new charge)phone in lieu of disconnecting until replacement arrives, and advised that though credit would be provided upon return of damaged phone, customer would be responsible for return shipping (as outlined in their website procedures). Since the total cost would have been incurred as identified in their return procedures had I immediately returned the defective component, I am unclear of 101's motive. This is a very customer unfriendly approach lacking the luster of a business intent on maintaining return business. I vow to take any opportunity to share my experience with 101 phones and discourage purchase for all with whom I come in contact.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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