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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	110
Neutral (3)	0	0	11
Negative (1 or 2)	0	1	99
Total Reviews	0	1	220
Avg Rating	Not Rated	1.00	3.10

Address:	200 N. Milwaukee Ave. Vernon Hills, IL 60061 - US
Website:	http://www.cdw.com
Business Hours:	Monday - Friday 7am - 9pm CST, Saturday 9am - 5pm
Sales Phone:	n/a
Service Phone:	800-848-4239
Sales Email:	sales@web.cdw.com
Cust Service Email:	CustomerRelations@web.cdw.com

CDW.com

http://www.cdw.com

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Date Reviewed: 06/08/2001
Meretseger from CA Member Since: 05/17/2000 View Member's: Reviews	Fantastic site, detailed tech specs, reasonable pricing and quick shipping.	Overall Rating

Date Reviewed: 06/20/2001
zakuhn from CA Member Since: 09/01/2000 View Member's: Reviews	I got an e-mail with a direct line to a customer service rep on the e-mail when i ordered. When i called about the tracking number, the actual rep picked up, not even a computer! Then he answered my question about where I could find my tracking number on his site, with no hesitation and was right! Good job.	Overall Rating

Date Reviewed: 07/19/2001
TonyS from PA Member Since: 07/17/2001 View Member's: Reviews	Slightly higher prices than some other merchants, but it's for a good reason: by far and away the best customer service you're going to find. You can never go wrong with these guys.	Overall Rating

Date Reviewed: 07/26/2001
shister from CO Member Since: 05/28/2001 View Member's: Reviews	Good, reliable outfit. Great honest customer service. I will definitely continue to buy this merchant.	Overall Rating

Date Reviewed: 07/26/2001
dcobrien from CA Member Since: 07/26/2001 View Member's: Reviews	They are all about GREAT customer service. Best online buying experience ever!	Overall Rating

Date Reviewed: 08/01/2001
msemper from NY Member Since: 08/01/2001 View Member's: Reviews	CDW is Great, although, some of their products are a little over priced. However their service is the best...	Overall Rating

Date Reviewed: 08/03/2001
rrizzi7210 from FL Member Since: 08/03/2001 View Member's: Reviews	Basically, a little pricey on most items, BUT they really do have just about everything under the sun in stock or available in short order. I have purchased about 20 times from them over the last two years and have had very good experiences with them.	Overall Rating

Date Reviewed: 08/10/2001
donner328 from CA Member Since: 07/05/2001 View Member's: Reviews	I have purchased electronics on-line many times from several on-line merchants. Among them, service at CDW is the best so far. WILL at ext.79888 is knowledgable, honest, friendly and frankly. You will not feel any sale pressure when you talk to him but talking to a friend.You should try by yourself. I bought a flashmemory card and a camera case,and received both of them the next afternoon.The products were sent to me in two packages and they charged for only one shipment.Airbone Express is good	Overall Rating

Date Reviewed: 08/09/2001
carlsojl from CA Member Since: 08/09/2001 View Member's: Reviews	I have purchased 3-4 times from CDW. Prices may be a little higher than other sites, but I never had any problem. Once they mis-shipped, but corrected the problem immediately. I have no fear at all with dealing with CDW.	Overall Rating

Date Reviewed: 08/10/2001
Bill635 from CA Member Since: 08/01/2001 View Member's: Reviews	You can order from CDW with total confidence that the products ordered will be delivered when promised at the price quoted. This is one of the very best online firms to do business with so go for it you will be a happy camper. Their prices are competitive, not always the very lowest out there but the service more than evens the score and the sales people are outstanding. They even called me on the day of expected delivery to confirm arrival.	Overall Rating

Date Reviewed: 02/07/2002
lrdnikon from TX Member Since: 02/07/2002 View Member's: Reviews	Ordered a Panamax Surge Protector. Shipped same day, confirmation email was immediate. As the UPS truck was driving away after having delivered the package, my phone rang and my CDW rep was on the other end asking me if I got my order, and that she was tracking it for me. She called to make sure I was happy with my purchase and that I had received everything I had ordered. Impeccable service.	Overall Rating

Date Reviewed: 08/17/2001
rberger from OH Member Since: 08/17/2001 View Member's: Reviews	I use their Extranet for our corporate purchases. Works great and has order history and shipment tracking links. Love them and continue to do business with them. Prices are always the best, but they more than make up for it with highly developed web site and excellent customer service.	Overall Rating

Date Reviewed: 08/17/2001
logical from CA Member Since: 08/13/2001 View Member's: Reviews	Very timely response to your request. I ordered 3 pieces but one is back-ordered. They called my office right away but I was not in. Then they send me an email. Two pieces were shipped in the first day and the back-ordered one was shipped two days later. I got emails on each shipment. The only inconvenience was that I can't track the order on-line for some reason. After I wrote them an email they responded in 1 hour and fixed the problem. Never seen such prompt reponse anywhere else.	Overall Rating

Date Reviewed: 08/21/2001
outback from MN Member Since: 08/21/2001 View Member's: Reviews	I have placed serveral orders with CDW and have always had great service. Orders usually arrive with days, not weeks (or never) like other online resellers. Great company.	Overall Rating

Date Reviewed: 08/22/2001
waidl from CA Member Since: 08/22/2001 View Member's: Reviews	their service is just outstanding, nothing compared to the terrible experience I had with other vendors like you know what I mean, yes, you got it OfficeExpress stay away from OfficeExpress they haven't receivered their customer service training yet. CDW definetelty is a good choice but be careful what phone number you leave with them because the salesman might call you every day.	Overall Rating

Date Reviewed: 09/06/2001
lee_yin_heng from TX Member Since: 09/06/2001 View Member's: Reviews	Their web site and customer represtive is excellent . We had a company account at their site , I can easily check out all order from web site and detail info for goods. However , since my old sales left , the new guy seems like did not give me such good discount anymore . I miss my old sales guy .	Overall Rating

Date Reviewed: 09/14/2001
scpro7 from AZ Member Since: 09/14/2001 View Member's: Reviews	Great customer service, great price, great delivery time. Very satisfied with the service, will do business with again.	Overall Rating

Date Reviewed: 09/21/2001
jackyche from WA Member Since: 09/21/2001 View Member's: Reviews	Ordered Sony VAIO SR33. Average price, but reasonable shipping. One of few who had stock on hand. Had slight problem when shipping and billing address was different but resolved it quickly. No problems.	Overall Rating

Date Reviewed: 09/22/2001
lanceerickson from ND Member Since: 09/22/2001 View Member's: Reviews	Easy to talk with. Fast shipment. This is how all online merchants should do biz.	Overall Rating

Date Reviewed: 10/01/2001
dukjam from NY Member Since: 10/01/2001 View Member's: Reviews	I had a very good experience with this merchant. Not only did they personally confirm my order (with a phone call), but they let me know my ordered item needed to be B/Oed and stayed in constant email contact with me to let me know the status until delivery.	Overall Rating

Date Reviewed: 11/07/2001
phichai from CA Member Since: 10/30/2001 View Member's: Reviews	If you're looking for the best services, this is the place. Cheap price, good stuff, fast shipping, very nice sale representative.	Overall Rating

Date Reviewed: 11/18/2001
jeffreybeyer from PA Member Since: 11/18/2001 View Member's: Reviews	Ordered Netgear MA401 at a great price and it arrived very quickly. Seamless transaction.	Overall Rating

Date Reviewed: 11/18/2001
cpdjk from OH Member Since: 11/18/2001 View Member's: Reviews	Very positive first time experience. Ordered on-line (did not need to talk to anyone - thus no sales pitches). Order confirmed by email promptly with tracking number. Package (wireless headphones) arrived in a couple of days, in tact, all original packaging. Happy customer.	Overall Rating

Date Reviewed: 11/30/2001
optmiles from NJ Member Since: 11/30/2001 View Member's: Reviews	Ordered a Samsung SyncMaster 700NF monitor on Monday. Received via FedEx Ground (cheapest way) on Thursday. Efficient salesman. Easy to deal with. Needed customer support after delivery. Best I ever dealt with. No waiting. Helpful, patient. Highly recommended.	Overall Rating

Date Reviewed: 11/30/2001
rhayman from MD Member Since: 11/30/2001 View Member's: Reviews	No one better to deal with. After several purchases, they're my vendor of choice. May not always be the cheapest but certainly the most reliable. They stand behind everything 110%.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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