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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	110
Neutral (3)	0	0	11
Negative (1 or 2)	0	1	99
Total Reviews	0	1	220
Avg Rating	Not Rated	1.00	3.10

Address:	200 N. Milwaukee Ave. Vernon Hills, IL 60061 - US
Website:	http://www.cdw.com
Business Hours:	Monday - Friday 7am - 9pm CST, Saturday 9am - 5pm
Sales Phone:	n/a
Service Phone:	800-848-4239
Sales Email:	sales@web.cdw.com
Cust Service Email:	CustomerRelations@web.cdw.com

CDW.com

http://www.cdw.com

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Date Reviewed: 06/03/2003
NDV from unknown Member Since: 06/03/2003 View Member's: Reviews	(BUYERS BEWARE). CDW rejected my order from Customer Service, requesting faxed copies of the front and back of the credit card and drives license. The credit card company ADVISED TO caution CDW poor business practice. In which divulging personal information would place personal accounts risk for Fraud.	Overall Rating

Date Reviewed: 05/20/2003
borrelia from GA Member Since: 05/20/2003 View Member's: Reviews	Beware about CDW's pricing. I recently bought a Belkin notebook 10/100Bt card due to CDW's seemly "good" price of $11.90. I understood the reason after I got the card. The original Belkin card kit comes with an adapter which was confirmed by Belkin tech support person. CDW splited the kit to sell the card and the adapter separately without any disclosure. CDW charges the adapter for additional $20. CDW is deceiving and dishonest. To make the thing worse, the girl at the phone was very rude.	Overall Rating

Date Reviewed: 05/09/2003
1surfer from CA Member Since: 05/09/2003 View Member's: Reviews	Talk about a screwed up bureaucracy!! Their CFO has his head up his butt. Placed an order, was then asked to FAX the order, credit card, drivers license, then asked for bank number and other verifications. Finally called customer service. Order never processed for 5 days. These guys do not know what they are doing. You will be asking for a lot of headaches. If you get my account exec, cancel your order immediately - he can't handle it.	Overall Rating

Date Reviewed: 05/03/2003
jellis3520 from VA Member Since: 05/03/2003 View Member's: Reviews	HORRIBLE EXPERIENCE--BEWARE!! I ordered a new Oly 5050 and was told there was a rebate of over $200, but the sales rep was either misinformed or not too honest, I don't know which. Turns out it also required a certain printer purchase. I got the camera for a present, gave it, and am stuck. I was stonewalled until I emailed all my past emails I had scrupuously saved, so there was no denying what they told me. All they could offer was for me to return it, even postage paid.	Overall Rating

Date Reviewed: 04/26/2003
xtownaga from NJ Member Since: 04/26/2003 View Member's: Reviews	have orderedm any things from them in the past (sony dvd burner comes to mind), they have always arrived exactly as described, and on time. great prices/shipment. I would rate the service, but i have never had to contact them	Overall Rating

Date Reviewed: 04/22/2003
DrDBH from NY Member Since: 04/22/2003 View Member's: Reviews	I knew something was fishy when they advertised a 5GB iPOD when every other mechant said they were out of stock. Well, I ordered one and after entering all of my info, and when I went to check order status, I got a "backordered" msg. I called and was assured they were in stock, just not in the shipping warehouse. Big lie. A week later i got an email saying the product was unavailiable. A waste of my time, patience and my consumer confidence. Never again with them.	Overall Rating

Date Reviewed: 04/21/2003
SparkyTWD from WI Member Since: 04/21/2003 View Member's: Reviews	After placing an order for a hard to find digital camera, I heard nothing from my sales person for over 3 months. When I called her to determine the status of my order I was told that they had already sold my camera but that they would reorder it for me. I waited another 6 months and finally recieved a call from my sales rep stating that the camera was now out of production and that I could call her if I would like to place an order for the new model. Yeah Right! Don't hold your breath.	Overall Rating

Date Reviewed: 04/20/2003
enriquer from CA Member Since: 12/11/2000 View Member's: Reviews	I have bought dozens of items from them. They are the best to deal with. Great customer service. Returns are no big deal. Very consumer friendly.	Overall Rating

Date Reviewed: 04/15/2003
bjn from MN Member Since: 04/15/2003 View Member's: Reviews	We use CDW-G (since we're higher education) but it's really all the same. CDW-G has just about everything in stock, at very competitive prices. Your account is tied to a particular salesperson, and ours gives us excellent service when needed (when we've had to exchange, return, ask a question, etc.). I buy a lot of stuff from them.	Overall Rating

Date Reviewed: 03/27/2003
Cary from CA Member Since: 06/12/2002 View Member's: Reviews	I actually called in my order because of speacial shipping requirements that other company's couldn't or wouldn't handle. CDW did!! The transaction took less than 10 minutes to complete, which is less time then what I spent checking around with better priced companies. On top of all this, CDW was able to lower their price to less than $0.15 difference between them and the lowest price I found. Good job CDW!!!!!!	Overall Rating

Date Reviewed: 03/19/2003
callie24k from unknown Member Since: 03/19/2003 View Member's: Reviews	I have been shopping with CDW for 4 years & have had NOTHING but a positive experience. I acredit this WONDERFUL experience to my sales rep. She has been nothing but helpful in EVERY way imaginable. I live in a rural area of the Texas panhandle (2 hr. from a big city)& work in a small hospital with a small budget for the IT dpt., so I have to shop via the net often & smartly. If I find a product of the same m/n & specs @ a competior, she knocks off her price & some off the S & H. GOOD EXPERIENCE	Overall Rating

Date Reviewed: 03/14/2003
mastersarm from LA Member Since: 03/08/2003 View Member's: Reviews	Since this has to be short and sweet, here is the lowdown. The CDW website did not have a picture of item, so I ordered the wrong item. Although I am at fault for not noticing, they are in the business and should equip the buyer to make right purchase on net. When I tried to return the item, they started hassling me about proceedure. I threatened them, they e-mailed my return number in 30 minutes instead of two days. Bad customer relations. Never again.	Overall Rating

Date Reviewed: 03/07/2003
tomwid from FL Member Since: 03/07/2003 View Member's: Reviews	I have been through 3 account managers, none of them return emails if I have a complaint, fast response on sales? What a bunch of crooks. I order more than $30,000 worth of hardware and software a year from these guys no more! Ordered $3000 Sony monitor and they gave me open box!! Ordered HP all-in-one, glass on scanner part was shattered. They refused to send me another one saying it was UPS's fault. Box was in perfect shape when received.	Overall Rating

Date Reviewed: 02/28/2003
Adushey from CA Member Since: 01/04/2001 View Member's: Reviews	Top rate service. These guys aren't sub standard like a lot of ones on pricegrabber. Really professional, and I got very good pricing though usually prices aren't usually their best strong point. Had shipping problems with UPS they help sort out and stayed with it the whole time. Good job!	Overall Rating

Date Reviewed: 02/15/2003
billman from CA Member Since: 02/15/2003 View Member's: Reviews	I will never be purchasing from CDW again. I ordered the DRX500UL from them, which they claimed to have in stock, and a week later I get an email informing me that the item is on backorder. I was already supposed to have the item in my hands by then but they still hadn't even determined whether they had the product. Second thing was that the DRX500UL was no longer being made by Sony. They had replaced it with the DRX500ULX so I would have been waiting on backorder forever.	Overall Rating

Date Reviewed: 02/11/2003
wpbgwm from FL Member Since: 02/07/2003 View Member's: Reviews	These guys have excellent customer service- but their pricing is absolutely out of line. I used to shop them for all my corporate purchases- I now shop elsewhere. They will negotiate prices- but cannot come close to other stores for low prices.	Overall Rating

Date Reviewed: 02/06/2003
cancun11 from PA Member Since: 02/06/2003 View Member's: Reviews	excellent experience. customer service was VERY on top of things. Within 1/2 hour of our placing the order we received a phone call confirming the order. item was shipped the following day. we received item 4 days after ordering(weekend included)would buy from CDW anytime!	Overall Rating

Date Reviewed: 01/29/2003
minotaur60 from IL Member Since: 01/29/2003 View Member's: Reviews	Service was good. Delivery was very quick. Prices were competitive. The salesperson was attentive.	Overall Rating

Date Reviewed: 01/22/2003
jfwaers from CO Member Since: 11/08/2002 View Member's: Reviews	I placed an order for a printer on their web site, which indicated that the item was in stock and would ship the same day. The following day, I checked my order status, and found that the printer was backordered. After cancelling the order, I rechecked the web site listing, and found the same product still listed as being in stock!!	Overall Rating

Date Reviewed: 01/18/2003
Glarn from IL Member Since: 01/18/2003 View Member's: Reviews	I have ordered from them a few times in the past. They are good about shipping on time but their prices can be on the high side. All-in-all, they are a pretty decent place to buy from.	Overall Rating

Date Reviewed: 01/10/2003
jjweinb from CO Member Since: 01/08/2003 View Member's: Reviews	The overall experience with CDW was great. I ordered my product on-line, and it was shipped out as promised. The only problem was that they have no way of verifying if something is shipped. UPS failed to scan the product on pickup which caused a lot of confusion.	Overall Rating

Date Reviewed: 01/10/2003
cornwell from NY Member Since: 01/10/2003 View Member's: Reviews	Ordered a camcorder bag from CDW on 1/8/03 and recieved it early this afternoon 1/10/03! Didnt expect it til tomorrow. That alone was impressive, as well as the price CDW was selling it for compared to other merchants. Will buy from again, and will recommend to others.	Overall Rating

Date Reviewed: 01/03/2003
ASSENDER03 from MD Member Since: 01/03/2003 View Member's: Reviews	I order the ipaq h1910 on jan 2,2003 for my wife over the phone and the salesperson told me it would be at my house by jan 3,2003 and to my surprise it was here on time like she said so i will be calling the salesperson soon for another ipaq h1910 for me.	Overall Rating

Date Reviewed: 12/22/2002
kissfan003 from IL Member Since: 12/22/2002 View Member's: Reviews	Unless you have a corporate account, they have some of the highest prices in the business. General Customer service is lacking to say the least. I'd avoid them..	Overall Rating

Date Reviewed: 12/20/2002
sararah from NY Member Since: 12/20/2002 View Member's: Reviews	I've used them at work, a very small corporate account, and at home through a seperate account. Their reps. are amazing and always there. I've had the same corporate rep. for nearly 10 years. If I don't have time to research a product, I tell them what I need, and they do it. Returns are never a problem. Price isn't the cheapest but service is tops. I buy from no one else.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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