Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 86 230 6561
Neutral (3) 15 40 883
Negative (1 or 2) 32 88 1290
Total Reviews 133 358 8734
Avg Rating 4 Star Review
3.73		 4 Star Review
3.72		 4 Star Review
4.00
Address:
Website: http://www.dell.com
Business Hours: n/a
Sales Phone: n/a
Service Phone: n/a
Sales Email: n/a
Cust Service Email: n/a

Dell Small Business

http://www.dell.com

With PriceGrabber Since 03/02/2004


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Date Reviewed: 11/25/2010
akeene from unknown
Member Since:
11/09/2010

View Member's:
Reviews 		The site is very user friendly. I have a Dell Dimension 2400 desktop computer that has provided excellent service for over seven years, so decided to go with Dell again for a laptop. Overall Rating
5 Star Review
 
Date Reviewed: 11/25/2010
rich from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		Dell's online ordering is the standard to which others should aspire. Overall Rating
5 Star Review
 
Date Reviewed: 11/25/2010
paradiseranch5 from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		Upon checkout shipping and handling was added. I thought shipping was free, but didn't go back into the website to check. Overall Rating
5 Star Review
 
Date Reviewed: 11/25/2010
indiglo from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		While on the Dell website approximately 10 days ago I requested to be notified as soon as this product became available, yet I never received e-mail notification. Poor service to someone who is waiting in line with cash in hand to buy your product. Shame on you! Overall Rating
3 Star Review
 
Date Reviewed: 11/25/2010
tracybmiller from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		I love shopping with dell, they make it fast and affordable. They provide good quality products at a fair price and the website is easy on the eyes Overall Rating
4 Star Review
 
Date Reviewed: 11/25/2010
peterman411 from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		If it wasn't for Riad_n with your on-line chat, I would have gone somewhere else at any price. I have purchased 2 Dell laptops and 1 desk top in the past and it was very simple. Today I wanted to make a high performance purchase and the web site made me feel I should go somewhere else. Very disappointed in the whole transaction. Will look very closely at ALL competitors before I make a decision next time. Apparently Dell has all the business they can handle. There are a lot of other brands that want the business also. Today was my first purchase that wasn't based solely on price. Think about it. Overall Rating
2 Star Review
 
Date Reviewed: 11/25/2010
sselva69 from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		Dell online shopping is great. I regularly shop here. Overall Rating
5 Star Review
 
Date Reviewed: 11/25/2010
margie.rice from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		It was rather confusing. It was advertised in the flier to have an instant savings but I was unable to figure out how to get the on-line coupon! Did not see anything about out of stock. The flier also stated "free shipping" on this item but I was charged shipping. Don't understand. Very confusing. Needs to be more user friendly! Overall Rating
2 Star Review
 
Date Reviewed: 11/25/2010
Lesbarnish from unknown
Member Since:
11/25/2010

View Member's:
Reviews 		alway have a great experience Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
anan84 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		It was totally a good shopping experience at Dell during Blackfriday. Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
paulsheltie from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		Dell should have a shipping to address and also a billing address i do not always ship things to my house, I ship to other addresses for presents etc.... Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2010
RFlor1776 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		I was unsure about the system I was viewing, but when I found a great discount coupon, I was very excited about getting it and ordered right away. Overall Rating
4 Star Review
 
Date Reviewed: 11/26/2010
jazlyn8 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		first time to use this website. very easy to use. Overall Rating
4 Star Review
 
Date Reviewed: 11/26/2010
mgilbert from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		very difficult in the checkout phase. Chose credit card, but it kept telling me paypal is not available. Checkout was most painful, shopping experience was just fine Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2010
stacey from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		simple step by step. Suggest a 'safe' place for my order to be while I continue to shop. Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
angela_beach_tolbert from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		The only issue I had was when the error message appeared when I tried to check out. It said correct the highlighted errors but I couldn't find anything highlighted on that page. It had asked me to change my address to the 4 digit extended but I chose to use the regular one. When I had entered the shipping information the phone numbers didn't appear in the window. I thought I had completed everything until I editted shipping information. Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
jchali4realestate from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		There was supposed to be a $50 discount coupon that could be used and I was never given the opportunity to enter the code and hense did not get the additional discount. This is disappointing. It was not made easy enough. Overall Rating
4 Star Review
 
Date Reviewed: 11/26/2010
padryden2003 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		It stated on the item i just purchased was free shipping, but I got charged $6.99.....why? Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2010
sgale from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		Everything during the process of placing the order went very well. The only issue that surprised us was the estimated delivery date, which was displayed as over a month after the day we place the order. The product we purchased was intended to be a Christmas present (we placed the order the day after Thanksgiving), yet the estimated delivery date said it would arrive one week into January. We are still not sure whether or not the product will be delivered before this date, but being that this product was intended to be a primary Christmas present, we sure hope it arrives before the initial estimation. Over 1 month seems like an excessive amount of time to deliver a product that had essentially no alterations to the standard build. As I said, everything else during the ordering process was great. Thank you for the opportunity to express our experience using your service. Overall Rating
4 Star Review
 
Date Reviewed: 11/26/2010
craig_dailey from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		Shopping at Dell dot com is so easy. Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
bjelder2002 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		This was a difficult website to navigate (not user friendly) and when there was a problem or question about what I entered it was not clear what they really wanted or how I was to fix it. There was some problem with a delayed reaction of printing when I was entering information so I wasn't sure if it actually got entered. Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2010
bbrb40 from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		The problem for me was between the manual from Dell and the printing options. Laser? All in one? I just guessed and the next page had my printer model number on it. My manual does not say if its "all in one" etc. So could be i will returning the order should I have guessed wrong. Hey, we older folk need specifics here. Thank you for your time Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2010
mtbarnet from unknown
Member Since:
11/17/2010

View Member's:
Reviews 		Ordered a part for an old computer. Used service tag to ID old part number and got an equivalent part. Much simpler than trying to find a replacement in a store. Overall Rating
5 Star Review
 
Date Reviewed: 11/26/2010
ronaldcoots from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		We have an account with Dell from a previous purchase. No one was able to help us find that account. When re-registering and applying the financing, we had to sign in over and over again. A purchase that should have taken 10 minutes (as we knew what we wanted) took close to an hour. Sorry, not very satisfied with this experience. Overall Rating
2 Star Review
 
Date Reviewed: 11/26/2010
susanjcedar from unknown
Member Since:
11/26/2010

View Member's:
Reviews 		I'm on the West Coast, and the Black Friday countdown said that I had just under two hours left on Black Friday deals. However, after spending several hours reviewing products and making sure I had just exactly what I wanted, the website lost my cart and the Black Friday deals are now gone. Even though there is still an hour and fifteen minutes left on Friday here and now. Overall Rating
4 Star Review
 
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