Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 0 0 0
Neutral (3) 0 0 0
Negative (1 or 2) 1 1 1
Total Reviews 1 1 1
Avg Rating 1 Star Review
1.00		 1 Star Review
1.00		 1 Star Review
1.00
Address: 9740 Irvine Boulevard
Irvine, CA 92618 - US
Website: http://www.toshibadirect.com
Business Hours: Monday-Friday 5am-6pm PST or Saturday 6:30am-2:30PST
Sales Phone: 1-800-867-4488
Service Phone: 8882557816
Sales Email: n/a
Cust Service Email: n/a

ToshibaDirect.com

http://www.toshibadirect.com

With PriceGrabber Since 03/30/2009


Sort Reviews by: Date Rating
Date Reviewed: 04/21/2012
BobZone from FL
Member Since:
04/20/2012

View Member's:
Reviews 		BUYERS BEWARE: My Thrive arrived (left at door w/o signature required) while we were out of town. My neighbor picked it up for security. I physically received the package 3 weeks later. When I encountered some problems that required tech support, I learned this unit could not be used the way I needed, so I called to return the tablet. ToshibaDirect has a 15 day return policy and technically I called on the 16th day (actually 15 days and 8 hours) that I had the tablet. I spoke to one customer service rep who submitted my request and indicated she would call back. She didn't, so I called again. My previous call was acknowledged and I was told my request for a return was declined. I asked to speak to a supervisor. He indicated he would re-submit my request. He did call back to relate that my request was declined again. The inflexible, impersonal, hardnosed management makes it hard to recommend buying from ToshibaDirect. Overall Rating
1 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
Page: 1
Click here to report a problem or an abuse of our rating system.