Merchant Ratings
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Positive (4 or 5) 0 0 4
Neutral (3) 0 0 0
Negative (1 or 2) 0 0 9
Total Reviews 0 0 13
Avg Rating Not Rated
 Not Rated
 2.5 Star Review
2.31
Address: 6947 COAL CREEK PKWY SE, Suite #196
NEWCASTLE, WA 98059 - US
Website: http://www.zdtronic.com
Business Hours: Mon - Fri: 8 A.M - 6 P.M Pacific Time
Sales Phone: (425)432-9855
Service Phone: (425)432-9855
Sales Email: orders@zdtronic.com
Cust Service Email: support@zdtronic.com

ZDTronic.com

http://www.zdtronic.com

With PriceGrabber Since 07/16/2008


Sort Reviews by: Date Rating
Date Reviewed: 11/01/2011
FilmChris from unknown
Member Since:
11/01/2011

View Member's:
Reviews 		Order on an item listed as IN STOCK was placed on Wednesday with Ground Shipping selected. No further communication, other than the initial order confirmation e-mail was received. On Tuesday, nearly one week later, I checked the order status through the merchant's website. The status was listed as PROCESSING. I contacted the merchant via telephone and was informed that the item was shipping from another facility and that he would check with them and call me back. When he returned my call, he was confused about which part I ordered. I gave him the model number of the part again - the same as the one I ordered from his website. He was still confused. Given that it had been a week since placing the order, and they were only just now alerting me to their confusion, I elected to cancel my order and purchase elsewhere. Bottom line: AVOID ZDTRONIC if you want a hassle-free experience. Overall Rating
1 Star Review
 
Date Reviewed: 10/06/2011
michael22102 from VA
Member Since:
10/06/2011

View Member's:
Reviews 		Worst case scenario! Order to be shipped 2 day air never arrived. Then asked to ship overnight, never arrive either. Then has to cancel and buy from another supplier. Hopefully will be reimbursed! Overall Rating
1 Star Review
 
Date Reviewed: 05/06/2011
digs2329 from NM
Member Since:
05/06/2011

View Member's:
Reviews 		They didn't ship until I emailed them and then they shipped an out of date product that had apparently been refurbished and without the installation CD. The listing led me to believe that it was new. Returned it for credit and still waiting to see if I'll get a refund. Overall Rating
2 Star Review
 
Date Reviewed: 09/30/2010
junkets from unknown
Member Since:
11/23/2005

View Member's:
Reviews 		The order never did arrive. I called a week after I placed the order and there was no change in the status: processing. The person blamed someone else there and said they would call back. They did not. I called back again after 2 days. Again, someone else's fault and they would have to call back. The next day. Someone else's fault, but it would be here Tuesday. Called Tuesday, the vendor is overnighting the package to them and they will overnight it to me. Wednesday, had to send the vendor a prepaid label, but I will have it Friday, and they promised to call and confirm when it was shipped from them to me. Called Thursday, whoops....the vendor shipped it ground. Are you going to cancel the order? DO NOT ORDER FROM THEM IF YOU NEED TO ACTUALLY GET SOMETHING QUICKLY. IT WILL PROBABLY NOT HAPPEN. Overall Rating
1 Star Review
 
Date Reviewed: 01/19/2010
dewerth from MO
Member Since:
01/19/2010

View Member's:
Reviews 		I ordered a hard to find item (media server) from ZDTronic and after two weeks the item still had not shipped and customer service was unresponsive to multiple emails and a cancelation request of the order for fear it would not arrive in time for christmas. Despite the cancelation request they shipped the item anyway and have been totally unresponsive to multiple emails asking for an RMA. I would never use this vendor again for any purchase. Overall Rating
1 Star Review
 
Date Reviewed: 12/17/2009
nne1txc from FL
Member Since:
12/17/2009

View Member's:
Reviews 		Do not do business with this company. I ordered something 19 days ago and have not received it. I called them once and left a message to call me back and emailed them twice in regard to the status of my ordered. They ignored all three contacts. They maybe out of business and if they're not, they should be. Overall Rating
1 Star Review
 
Date Reviewed: 12/01/2009
PORTLAND97221 from OR
Member Since:
11/30/2009

View Member's:
Reviews 		I ordered a router from ZDTronic which was difficult to find on the internet, let alone in stores. The router was needed immediately as without it I was at total work stoppage. I paid over $22 for expedited shipping to have the router in my posession within 2 business days. However, after two days with no contact, I sent an email which was ignored and then I called only to have the ZDTronic employee tell me someone would call me back, they did not call back for another 2 days. Finally the router arrived on the 6th business day after order with 2 day shipping. I will never use this company again and would advise others not to also, especially if you are in a pinch. To ZDTronic's credit, they reimbursed our shipping costs, but that does not come close to covering the loss of revenue from a total work stoppage for 6 days. Overall Rating
1 Star Review
 
Date Reviewed: 10/29/2009
VJColorado from CO
Member Since:
10/29/2009

View Member's:
Reviews 		Although not the least expensive website to order product from, they were the second to the lowest cost and their information on the product I ordered was more accurate than the lowest cost vendor. I actually called the lowest cost vendor first, but they did not know the technical specifications of the product that I would receive because they had several in stock and the specs were showing up differently for that same model. With ZDTronic , I got exactly what was advertised.Would come back again to this site for further purchases. Overall Rating
5 Star Review
 
Date Reviewed: 10/29/2009
ben2058 from unknown
Member Since:
10/29/2009

View Member's:
Reviews 		Order came exactly when expected. Called for tracking number, found out that they send the tracking number in email. Silly me. Service was good. Package came brand new in a box. With professional packing. Worked great. Time saver to buy online rather than going to the store. Saved me alot of time. Thanks ZDTronic Overall Rating
5 Star Review
 
Date Reviewed: 10/15/2009
BlackJacque from NH
Member Since:
10/15/2009

View Member's:
Reviews 		Ordered a DSL modem/Wifi Router. Hard to find part in the States. It was expensive, but it was what I needed. Order went nowhere. On-line ZDTronic listed order as 'Processing' for 9-days. I sent three emails about my order. First two were never answered, the third was to cancel the order. Problems with these guys are: 1. They were advertising inventory for sale they did not have. 2. They did not respond to customer inquiries in a timely way. Overall Rating
1 Star Review
 
Date Reviewed: 06/18/2009
swineshead from CA
Member Since:
04/07/2004

View Member's:
Reviews 		I ordered a box of 10 Sony SDX3-100C tapes. Though this was marked on the box, there were 1 of the correct tapes and 9 of another number (with 1/3 the data capacity). In addition, the tapes were in different packaging than the usual Sony, and not sealed. I submitted a RMA through their website, didn't hear back, called them up and it took a bit of pushing on my part to get a return authorized. They insisted the tapes weren't "recertified". I'm still waiting for a refund. Overall Rating
1 Star Review
 
Date Reviewed: 02/04/2009
myAlaska from AK
Member Since:
02/04/2009

View Member's:
Reviews 		Friend recommended. My order arrived in timely manner and in very good condition, packed properly, good price, good support. Will recommend to all my friends in Alaska. Thank you Greg, good to have business with you. Overall Rating
5 Star Review
 
Date Reviewed: 09/20/2008
Ek431 from WA
Member Since:
09/20/2008

View Member's:
Reviews 		Very positive experience. Great Price. Controller card arrived in good shape and timely manner. Works great. Thank you very much. Overall Rating
5 Star Review
 
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